Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to 99ltd, an online gaming and sports betting platform operated for players based in Bangladesh. These Terms and Conditions ("Terms") govern your access to and use of the 99ltd website, mobile interface, and all associated services. By registering an account, accessing the platform, placing a wager, or otherwise using any part of 99ltd's services, you confirm that you have read, understood, and agreed to these Terms in full.

99ltd reserves the right to amend, update, or revise these Terms at any time without prior notice. Continued use of the platform following any such changes constitutes your acceptance of the revised Terms. Players are encouraged to review this page periodically to stay informed of any updates.

2. Eligibility and Account Registration

To create and use a 99ltd account, you must meet the following eligibility criteria at all times during your membership:

• You must be at least 21 years of age. 99ltd is strictly a 21+ platform and does not permit minors to register or participate in any gaming activities.
• You must be a natural person and may hold only one (1) registered account. Creating multiple accounts, whether in your own name or using another person's identity, is strictly prohibited.
• You must provide accurate, complete, and up-to-date personal information during registration. Failure to do so may result in account suspension or permanent closure.
• You must not be accessing the platform from a jurisdiction where online gambling is prohibited by applicable law.

99ltd may request identity verification documents at any stage. Players who fail to complete the Know Your Customer (KYC) process within a reasonable timeframe may have their accounts suspended and pending funds held pending verification.

3. Deposits, Withdrawals, and Payment Methods

99ltd supports a range of payment methods widely used by Bangladeshi players, including bKash, Nagad, Rocket, and Upay. All monetary transactions are conducted in Bangladeshi Taka (BDT). The following conditions apply to all deposits and withdrawals:

• Minimum deposit amounts and maximum withdrawal limits apply as displayed in the cashier section of your account at the time of transaction.
• Withdrawals can only be made to payment methods that have been used for previous deposits. 99ltd does not process withdrawals to third-party accounts.
• All withdrawal requests are subject to completion of KYC verification. Unverified accounts will not be eligible for fund withdrawals.
• 99ltd aims to process same-day withdrawals for verified accounts. Actual processing times may vary depending on your payment provider.

4. Bonuses, Promotions, and Wagering Requirements

From time to time, 99ltd may offer bonuses, free spins, cashback rewards, and other promotional incentives to eligible players. Each promotion is governed by its own specific terms. The general conditions set out here apply to all 99ltd bonuses unless otherwise stated:

All bonuses are subject to a wagering requirement (rollover) before the bonus balance or associated winnings can be withdrawn. The applicable rollover multiplier is stated clearly in each promotion's individual terms.

• Bonuses are non-transferable and may not be converted into cash without fulfilling the stated wagering requirement.
• 99ltd reserves the right to withdraw any promotional offer, cancel bonus funds, or void winnings if fraudulent activity, bonus abuse, or breach of these Terms is identified.
• Bonuses claimed during active promotions linked to BPL, IPL, T20 World Cup, or other featured sporting events may carry event-specific wagering conditions. These will be disclosed in the relevant promotion page.

5. Prohibited Activities and Fair Use Policy

99ltd is committed to maintaining a fair, safe, and enjoyable environment for all players. The following activities are strictly prohibited on the platform and will result in immediate account suspension, permanent ban, and potential forfeiture of all funds held:

Prohibited activities include but are not limited to:

6. Responsible Gaming and Age Restriction

99ltd takes responsible gaming seriously. All players must be 21 years of age or older. We provide the following tools to help players maintain control over their gaming habits:

• Deposit limits: set daily, weekly, or monthly caps on how much you can fund your account.
• Self-exclusion: request a temporary or permanent exclusion from the platform at any time via customer support.
• Reality checks: session time notifications to help you stay aware of how long you have been playing.

If you believe your gambling is becoming a problem, we strongly urge you to contact our support team or visit our Responsible Gaming page for further guidance and helpline information.

7. Intellectual Property

All content published on the 99ltd platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software — is the exclusive intellectual property of 99ltd or its licensed content providers and is protected by applicable copyright and intellectual property law.

You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the 99ltd platform, its content, or services without explicit written permission from 99ltd management.

• The 99ltd brand name, logo, and all associated marks are trademarks of 99ltd.
• Game content, including titles from Pragmatic Play, Evolution Gaming, and Spribe, remains the property of the respective game studios.
• Unauthorized use of any 99ltd trademark or intellectual property may result in legal action.

8. Privacy and Data Protection

Your privacy matters to us. 99ltd collects, processes, and stores personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your information as described therein. We employ industry-standard SSL encryption and secure server infrastructure to protect your data against unauthorized access, disclosure, or misuse.

We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. For full details, please review our Privacy Policy.

9. Limitation of Liability and Disclaimers

To the fullest extent permitted by applicable law, 99ltd, its directors, employees, partners, and service providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Financial losses arising from wagering outcomes, whether during cricket betting, slots, live casino, crash games, or any other game type offered on the platform.
• Interruptions, delays, errors, or downtime affecting the platform's availability due to technical issues, maintenance, or circumstances beyond our reasonable control.
• Actions taken by 99ltd to enforce these Terms, including account restriction, suspension, or termination in cases of suspected fraud or policy violation.
• Any loss or damage resulting from the use of third-party payment services such as bKash, Nagad, or Rocket, which operate under their own independent terms and policies.

10. Account Suspension and Termination

99ltd reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, particularly in cases involving suspected fraudulent activity, identity misrepresentation, breach of these Terms, or any action deemed detrimental to the integrity of the platform or other players.

Upon account termination, any real-money funds remaining in the account (after deducting bonuses not yet cleared through the wagering requirement) will be returned to the player's verified payment method, provided no fraud or Terms breach is confirmed. Bonus balances are forfeited on account closure.

11. Governing Law and Dispute Resolution

These Terms and any disputes arising from them shall be governed by applicable laws. In the event of a dispute between you and 99ltd, we encourage you to contact our customer support team in the first instance. Our support team will attempt to resolve the matter amicably within a reasonable period.

If a resolution cannot be reached through customer support, both parties agree to pursue resolution through available legal channels. Nothing in these Terms limits your statutory consumer rights as a player based in Bangladesh.

12. Technical Malfunctions and Game Errors

In the event of a technical malfunction, server error, or game software fault that affects the outcome of a wager, 99ltd reserves the right to void the affected bet and return the staked amount to the player's account balance. 99ltd does not guarantee continuous, uninterrupted access to the platform.

• Bets placed during a confirmed technical error may be voided at 99ltd's discretion regardless of the displayed outcome.
• Game history logs maintained by 99ltd's systems are considered the definitive record in any dispute regarding game outcomes.
• Players who attempt to exploit a known technical error for financial gain will be subject to account suspension and forfeiture of all associated winnings.

For technical support, please contact our team at [email protected] at any time.

13. Amendments to These Terms

99ltd may revise these Terms and Conditions periodically to reflect changes in our services, applicable regulations, payment methods, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. It is your responsibility as a player to check this page regularly and remain familiar with the current version of these Terms.

Your continued use of 99ltd's platform following any amendment constitutes your binding acceptance of the updated Terms. If you do not agree with any revised Terms, you must stop using the platform immediately and contact support to close your account.

14. Contact and Support

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you require assistance with your account, our customer support team is available around the clock. You can reach us at [email protected] — we aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

For responsible gaming support, self-exclusion requests, deposit limit adjustments, or account closure requests, please contact our dedicated support channel. We are here to ensure your experience on 99ltd remains safe, fair, and enjoyable at all times.