99ltd Privacy Policy

Introduction

99ltd ("we", "us", or "our") operates the online gaming platform accessible at https://99ltd.im. This Privacy Policy explains what personal information we collect from players based in Bangladesh, how we use it, how we store and protect it, and the rights you hold over your own data. By registering an account or using the 99ltd platform in any way, you acknowledge that you have read and understood this Privacy Policy.

This policy is written in plain, accessible English so that all players — whether from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh — can clearly understand how their data is handled. We are committed to treating every player's personal information with the utmost care, discretion, and respect.

We may update this Privacy Policy from time to time to reflect changes in our platform, technology, or legal obligations. Whenever material changes are made, we will display a prominent notice on the 99ltd website. Continued use of the platform after such updates constitutes your acceptance of the revised policy.

Information We Collect

We collect personal information that you actively provide to us, as well as certain information that is gathered automatically when you interact with our platform. The categories of information we collect include, but are not limited to, the following:

Information You Provide Directly

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number used for account registration and communication
• Payment method details, including mobile banking account identifiers (e.g. bKash, Nagad, Rocket, Upay wallet numbers) and bank account information where applicable
• Government-issued identification documents submitted for account verification (KYC) purposes
• Player preferences, game history, wagering activity, and any correspondence with our support team

Information Collected Automatically

• Device information including device type, operating system version, browser type, and unique device identifiers
• IP address and approximate geolocation data derived from your network connection
• Session data, including pages visited, time spent on each game or section, clicks, and navigation paths within the 99ltd platform

How We Use Your Information

99ltd uses the personal information we collect for specific, lawful purposes directly related to delivering our gaming services. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent:

• Creating, managing, and maintaining your 99ltd player account, including identity verification as required by responsible gaming standards
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment channels
• Providing personalised customer support in response to queries, disputes, or technical issues raised through our support channels
• Detecting, preventing, and investigating fraudulent activity, money laundering, and other forms of platform abuse
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from relevant authorities
• Sending you important service notifications, security alerts, and — where you have opted in — promotional communications about bonuses, tournaments, and new game releases

Where we rely on your consent as the legal basis for any particular use of your data, you retain the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

Payment Data and Financial Transactions

When you make a deposit or request a withdrawal on 99ltd, your payment information is transmitted through secure, encrypted channels. For mobile banking transactions via bKash, Nagad, Rocket, or Upay, we record the wallet number and transaction reference only to the extent necessary to reconcile your account balance and comply with anti-money-laundering obligations. We do not store full card numbers or mobile banking PINs on our servers at any time.

All financial transaction records are retained for the minimum period required to satisfy our legal obligations. After that period, records are securely deleted or anonymised. We advise players to retain their own copies of transaction confirmation messages received via bKash, Nagad, or their bank for personal reconciliation purposes.

Cookies and Tracking Technologies

99ltd uses cookies and similar tracking technologies to improve your experience on our platform, remember your login session, and understand how players navigate the site. A cookie is a small text file stored on your device that helps us recognise returning visitors and maintain session continuity. We do not use cookies to track your activity on websites outside of 99ltd.

Types of Cookies We Use

• Essential cookies — required for the platform to function correctly, including keeping your session active while you browse games or manage your account. These cannot be disabled.
• Performance cookies — used to collect anonymised statistics about platform usage so we can identify areas for improvement and optimise game loading speeds.
• Preference cookies — used to remember your language setting, display preferences, and other customisations you have applied during previous visits.

Most modern mobile browsers and devices allow you to manage or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some features of the 99ltd platform from working correctly.

Sharing of Your Information

99ltd does not sell, rent, or trade your personal information to any external party for their own commercial purposes. We may share limited personal data with trusted third parties in the specific circumstances described below:

• Payment processors and banking partners — we share the minimum payment data necessary to complete your deposit or withdrawal transaction securely and accurately
• Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — these providers may receive anonymised session data to enable fair-play certification and RNG auditing
• Legal and regulatory authorities — we disclose personal data to law enforcement, regulators, or other government bodies when required to do so by applicable law or a valid legal order
• IT infrastructure and security service providers — these companies act solely as data processors under our instruction and are contractually prohibited from using your data for any other purpose

In every case, data shared with third parties is limited to what is strictly necessary for the stated purpose. All third parties with whom we share personal data are required to maintain appropriate security measures and to use the data only in accordance with our instructions and applicable law.

Data Retention

We retain personal data for as long as your account remains active and for a reasonable period thereafter to facilitate account re-activation, resolve disputes, enforce our Terms and Conditions, and satisfy any applicable legal or regulatory retention requirements. In general, account-level data (registration details, KYC documents, transaction history) is retained for a minimum of five years from the date of your last activity on the platform, in line with standard anti-money-laundering record-keeping obligations.

When data is no longer required for any legitimate purpose, we take steps to securely delete, destroy, or permanently anonymise it so that it can no longer be associated with any individual player. If you request deletion of your account, we will action that request within a reasonable timeframe, subject to any overriding legal obligation to retain specific records.

Data Security

99ltd employs a range of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL encryption for all data transmitted between your device and our servers, strict internal access controls, regular security audits, and secure data storage practices. All staff who handle personal data are trained on their data protection obligations and are bound by confidentiality obligations.

While we take every reasonable precaution to safeguard your data, please be aware that no method of internet transmission or electronic storage is completely secure. We strongly encourage all players to choose a strong, unique password for their 99ltd account, to avoid sharing their login credentials with anyone, and to contact our support team immediately if they suspect any unauthorised access to their account.

Your Rights Over Your Personal Data

As a player on the 99ltd platform, you hold a number of rights in relation to the personal data we hold about you. You may exercise any of these rights by contacting our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe:

• Right of access — you may request a copy of all personal data we hold about you, along with information about how it is being used
• Right to rectification — you may request that we correct any inaccurate or incomplete personal data we hold about you
• Right to erasure — in certain circumstances, you may request the deletion of your personal data, subject to any overriding legal obligation we have to retain it
• Right to restrict processing — you may ask us to pause the processing of your personal data in specific situations, for example while a rectification request is being assessed
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before the withdrawal

Please note that some rights may be limited where we have a legal obligation to retain or process certain data. In all cases, we will explain clearly if a request cannot be fulfilled and the reason why.

Age Restriction and Minors

99ltd is strictly an adults-only platform. Players must be 21 years of age or older to register an account and participate in any gaming or wagering activity on our platform. We do not knowingly collect, use, or store personal information belonging to individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will promptly delete that data and close the associated account.

Parents and guardians who believe their child may have accessed or registered on the 99ltd platform are urged to contact us immediately at [email protected]. We take such reports extremely seriously and will act swiftly to investigate and resolve any such incident.

Third-Party Links

The 99ltd platform may from time to time contain references to third-party services, game providers, or payment partners. This Privacy Policy applies solely to information collected by 99ltd and does not extend to the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with, as 99ltd bears no responsibility for their data handling practices.

Changes to This Privacy Policy

99ltd reserves the right to amend, update, or replace this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or a prominent notice on the platform. We recommend that all players review this page periodically to stay informed of how their personal information is being protected.

Your continued use of the 99ltd platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any updated version of this policy, you should discontinue use of the platform and contact our support team to request account closure.