Safe & Responsible

Responsible Gaming at 99ltd

We are committed to keeping gaming fun, safe, and within healthy limits for every player in Bangladesh.

21+
For Adults 21 and Above Only 99ltd strictly enforces a minimum age of 21 years for all players. Gambling is intended solely for adults who can make informed decisions and afford any potential losses. If you are under 21, please do not register or attempt to access any gaming services on this platform.

Our Commitment to Responsible Gaming

At 99ltd, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. We take our duty of care seriously and have built a range of practical tools and resources to help every player on our platform stay in control of their gaming habits.

Our responsible gaming framework applies to everyone — whether you enjoy cricket betting during the BPL season, spin the reels in our slots section, play live casino games, or try your luck on crash and fish shooting games. Every product on 99ltd carries the same commitment to player safety and fair play.

We also recognize that problem gambling can affect not just the individual player but their families and communities too. Responsible gaming is not just a policy — it is a value we live by every day. We encourage all players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to game mindfully and reach out to our support team whenever they need guidance.

Player Protection Tools

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Self-Exclusion
Temporarily or permanently block access to your account if you feel gaming is getting out of hand.
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Time-Out
Take a short break from gaming — set a time-out of 24 hours, 7 days, or up to 30 days at any time.
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Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your gaming spend within your personal budget.
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Account Cooling-Off
Step back from active play without closing your account — a cooling-off period pauses betting activity while you reassess.
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Session Tracking
Review how long you play in each session so you stay aware of your total gaming time each day.
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24/7 Support
Our responsible gaming support team is available around the clock via email to help you with any concern.

How to Use Our Tools

Activating any of the player protection tools below is straightforward. Contact our support team at [email protected] with your request and we will apply the selected limit or restriction to your account within one business day.

  • 💳
    Deposit Limit Request Email us stating the limit amount in BDT and the period (daily / weekly / monthly). Limits take effect immediately and reductions are applied without delay.
  • 🕐
    Time-Out Activation Request a break of 1, 7, or 30 days. During a time-out you cannot log in, deposit, or place bets. The period cannot be shortened once set.
  • 🔒
    Self-Exclusion Choose between a 6-month or permanent self-exclusion. Once applied, the exclusion cannot be reversed within the selected period. This is a serious step and we fully support your decision.
  • 📉
    Loss Limit Request Set a maximum loss cap per day, week, or month. When your net losses reach the limit, betting is paused until the next period begins.

Recognising Warning Signs

Gambling can become a problem gradually. Being aware of the following warning signs can help you or someone you care about take action before it escalates.

  • Spending more money or time gambling than you originally planned.
  • Chasing losses — continuing to bet in an attempt to win back money you have already lost.
  • Borrowing money from family, friends, or using savings to fund gambling.
  • Feeling anxious, irritable, or depressed when not gambling.
  • Neglecting work, family, or personal responsibilities because of gambling.
  • Lying to others about how much time or money you spend on gambling.

Getting Help & Support

If you believe gambling is causing difficulties in your life or the life of someone close to you, please reach out. Our team at 99ltd is here to listen and to help you access the right support tools. You are never alone in this — asking for help is a sign of strength, not weakness.

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Contact Our Support Team

Send us an email at any time — our responsible gaming team responds 7 days a week. All conversations are confidential. We can apply account restrictions, provide resources, or simply talk through your concerns.

[email protected]

Frequently Asked Questions

You must be at least 21 years old to register and play on 99ltd. We verify player age during account creation and reserve the right to request identification documents at any time. Underage gambling is strictly prohibited.

Email our support team at [email protected] and state the limit you want (daily, weekly, or monthly) along with the BDT amount. Deposit limit reductions are applied immediately. Increases require a 7-day cooling-off period before they take effect.

Once self-exclusion is applied, your account will be suspended for the chosen period (minimum 6 months). You will not be able to log in, place bets, or make deposits during this time. Any pending withdrawal requests will be processed normally. The exclusion cannot be removed before the period ends.

Yes. You can request a time-out of 24 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended. Once the period ends your account automatically reactivates. This is a good option if you simply need a short pause to reassess your gaming habits.

Absolutely. Any communication you have with our responsible gaming team regarding personal gambling concerns is treated as strictly confidential. We do not share your personal details or the nature of your request with any third party. Your privacy and dignity are our top priority.

Ready to Play Responsibly?

Explore 99ltd's games with confidence — cricket betting, live casino, slots, and more. Play within your limits and enjoy the experience.

Visit 99ltd Casino Explore Cricket Betting View Full FAQ